Complaints Procedure

Introduction

Any expression of dissatisfaction about the service you have received from Global Securities Limited will be considered seriously and we will ensure that we respond promptly to any complaint.

Global Securities Limited is committed to providing a professional and efficient service to all our clients. If you feel that we have failed to achieve an acceptable standard of service we want you to tell us. We are always seeking to improve our quality of service. We will investigate your concerns objectively and try to achieve a positive, acceptable and swift solution.

What to do If you have a complaint about the service we have provided.

Our aim is to provide a service with which you will be satisfied. However, we do realise that on some occasions your expectations may not be met or that you may have a query or concern or simply be dissatisfied. You are entitled to complain about the services that we provide to you.

As a first step we hope that you would raise any concerns or complaints with our Josh Chinn. Josh will carry out an investigation and will provide a proposed solution within ten business days. If the matter is complex and it takes longer to deal with your complaint, Josh will contact you within ten business days to give you an approximate timescale of when you can expect a response. If we believe it would be helpful, Josh may suggest a meeting.